Martzell Bickford & Centola filed the suits with co-counsel on Friday, September 23, 2022, alleging that MGM and Caesars racked up tens of millions of dollars by failing to refund cash change to individuals gambling at their casinos.  The class actions allege that the casinos have effectively taxed players at their casino by “manipulating the cash-out system employed by their electronic gaming systems” to not pay any change on slot machine cash-out vouchers.  Instead of paying the full amount on the cash-out vouchers, the casinos' self-serve kiosks “round the ticket down to the nearest dollar.”  The lawsuits state that “for the last few years, Defendants have essentially been keeping the change off of hundreds of thousands if not millions of Gaming Vouchers, essentially robbing their customers a few cents at a time, on millions of transactions.” 

Defendant Caesars Entertainment, Inc. operates the following casinos in the United States: Caesars Suites Las Vegas, Horseshoe Las Vegas, Caesars Palace, The Linq Hotel and Experience, The Cromwell, Flamingo Las Vegas, Bally's Las Vegas, Harrah's Las Vegas, NOBU Hotel, Paris Las Vegas, Planet Hollywood, Rio All-Suite Hotel & Casino, Caesars Atlantic City, Caesars Suites Atlantic City, Harrah's Resort Atlantic City, Tropicana Atlantic City, The Row, Eldorado Resort Casino, Silver Legacy Resort Casino, Circus Circus Reno, Caesars Republic Scottsdale, Harrah's Ak-Chin, Harrah's Resort Southern California, Harrah's Northern California, Horseshoe Black Hawk, Lady Luck Casino Black Hawk, Harrah's Pompano Beach, Isle Casino Pompano, Grand Victoria Casino Elgin, Harrah's Joliet, Harrah's Metropolis, Horseshoe Hammond, Horseshoe Indianapolis, Harrah's Hoosier Park, Caesars Southern Indiana, Harrah's Council Bluffs, Horseshoe Council Bluffs, Isle Casino Hotel Bettendorf, Isle Casino Hotel Waterloo, Mid-America Center, Harrah's New Orleans, Caesars New Orleans, Horseshoe Lake Charles, Horseshoe Bossier City, Horseshoe Baltimore, Harrah's Gulf Coast, Horseshoe Tunica, Isle of Capri Lula, Trop Greenville, Harrah's Kansas City, Isle of Capri Casino Hotel Boonville, Horseshoe St. Louis, Harrah's Lake Tahoe, Harveys Lake Tahoe, Harrah's Laughlin Beach Resort & Casino, Tropicana Laughlin, Harrah's Cherokee, Harrah's Cherokee Valley River, Eldorado Scioto Downs, Harrah's Philadelphia Casino and Racetrack, Caesars Virginia, Caesars Palace Dubai, Caesars Windsor, The Residences at Caesars Palace.

Defendant MGM operates the Mirage, Bellagio, Cosmopolitan of Las Vegas, Aria Resort & Casino, Vdara, Park MGM, New York-New York casino, Excalibur, Luxor. Mandalay Bay, Beau Rivage – Biloxi, Mississippi, Gold Strike Casino Resort – Tunica Resorts, Mississippi.

Lawsuit alleges MGM Resorts shortchanges guests by not dispensing change

MGM shortchanging slot-machine players, lawsuit claims